Terms of Service

Accepting the Terms of Service:
Please read our Terms of Service, Privacy Policy, and Acceptable Usage Policy before using any Cloud Hosting, VPS, Cloud Dedicated Server, Dedicated Server services (all collectively with the Site and Panel) provided by Hassan Abdulhakim (VIVA CLOUD LTD)

By using or accessing the Services, you agree to all the terms and conditions of our Terms of Service, Privacy Policy and Acceptable Usage Policy Agreement; if you do not agree, you cannot use the Services.

You may not use the Services and/or provide any personal information to Hassan Abdulhakim (VIVA CLOUD LTD) if you are under the Minimum Age. The Minimum Age is sixteen (18) years old, or the lower age that your country has provided for you to consent to the processing of your personal data.

Illegal activities and content:
All Services provided by Hassan Abdulhakim (VIVA CLOUD LTD) may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any European Union law, province or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statutes. The subscriber agrees to indemnify and hold harmless Hassan Abdulhakim (VIVA CLOUD LTD) from any claims resulting from the use of service which damages the subscriber or any other party. Sites that promote any illegal activity or present content that may be damaging to Hassan Abdulhakim’s (VIVA CLOUD LTD) servers or any other server on the Internet are prohibited. Links to such material are also prohibited.

Examples of unacceptable content or links:

  1. Pirated software
  2. Hacker programs or archives
  3. Warez sites
  4. Hate speech-related activities
  5. Child, juvenile, animal pornography, and all related activities
  6. Copyrighted material


NOTICE: If your account is found to contain or link to illegal activities such as described by, but not limited to these Terms of Service, Hassan Abdulhakim (VIVA CLOUD LTD) reserves the right to terminate your account without further notice.

Server abuse:
Any attempt to undermine or cause harm to a server or customer of Hassan Abdulhakim (VIVA CLOUD LTD) strictly prohibited. As our customer, you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account and all associated Services may be terminated without further notice or refund.

Refusal of service:
We reserve the right to refuse, cancel or suspend Services, at our sole discretion, if we deem that these terms have been breached.

All sub-networks, distributive hosting sites, and dedicated servers of Hassan Abdulhakim (VIVA CLOUD LTD) must adhere to the policies outlined in this Terms of Service.

Service fees:
Certain services carry a setup fee charged by Hassan Abdulhakim (VIVA CLOUD LTD) to the client, which must be paid by the client in order to have use of said services. If the client terminates this agreement, the client shall be responsible for any and all outstanding fees owed to Hassan Abdulhakim (VIVA CLOUD LTD) and agrees to pay any and all fees incurred by the client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when the client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded

Fraud and payment verification:
Upon receiving a new customer’s first paid order, Hassan Abdulhakim (VIVA CLOUD LTD) reserves the right to issue an Order Verification e-mail, requesting further information in order to validate your account. Until all required information is provided and deemed satisfactory by our fraud verification team, no services or support can be provided. The 3 business day delivery time starts after the verification step is passed. Verification is not necessary for all orders and may be requested again any time you change your payment method.

About datacenter locations:
While most of our announced locations are where the datacenters are, Hassan Abdulhakim (VIVA CLOUD LTD) reserves the right to setup a server in a location nearby (in the same country), generally just outside of the city boundaries. You may obtain the exact datacenter location upfront by contacting our support team.

Cancellation requests and refunds:

We will refund when the service has not yet been delivered to you. You must send a ticket immediately so that we do not approve the service, if the service is active, there is no possibility of refund, because our company orders it from the data centers and pays the cost.

Disclaimer:
As our hosting services are solely self-managed, the customer is fully responsible for data backup. Hassan Abdulhakim (VIVA CLOUD LTD) cannot be held liable for system downtimes, network or hardware failures, or data loss, nor can Hassan Abdulhakim (VIVA CLOUD LTD) be held accountable for any loss on projected income due to system downtimes, network or hardware failures, or data loss. Certain services provided by Hassan Abdulhakim (VIVA CLOUD LTD) are resold. Thus, certain equipment, routing, software, and programming provided by Hassan Abdulhakim (VIVA CLOUD LTD) are not directly owned or written by Hassan Abdulhakim (VIVA CLOUD LTD). Moreover, Hassan Abdulhakim (VIVA CLOUD LTD) holds no responsibility for the use of our client accounts. Failure to comply with any terms or conditions may result in the automatic deactivation or termination of the responsible account. We reserve the right to remove any account, without advance notice for any reason without restitution, as Hassan Abdulhakim (VIVA CLOUD LTD) sees fit.

Acceptable Usage Policy:
As a provider of web site hosting and other Internet-related services, Hassan Abdulhakim (VIVA CLOUD LTD) offers its customer (also known as “Subscribers”) and their customers and users the means to acquire and disseminate a wealth of public, private, commercial, and non-commercial information. Hassan Abdulhakim (VIVA CLOUD LTD) respects that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, Hassan Abdulhakim (VIVA CLOUD LTD) reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, Hassan Abdulhakim (VIVA CLOUD LTD) has developed an Acceptable Use Policy (“AUP”), which supplements and explains certain terms of each customer’s respective service agreement, and is intended as a guide to the customer’s rights and obligations when using Hassan Abdulhakim’s (VIVA CLOUD LTD) services. This AUP will be revised from time to time.

One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet’s openness and value, but it also places a high premium on the judgment and responsibility of those who use it, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that Hassan Abdulhakim (VIVA CLOUD LTD) cannot monitor, verify, warrant or vouch for the accuracy and quality of the information they acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted on the Internet may be sexually explicit or otherwise offensive. Because Hassan Abdulhakim (VIVA CLOUD LTD) cannot monitor or censor the Internet, and will not attempt to do so, Hassan Abdulhakim (VIVA CLOUD LTD) cannot accept any responsibility for injury to its subscribers resulting from inaccurate, unsuitable, offensive or illegal Internet communications.

When subscribers disseminate information from the Internet, they must keep in mind that Hassan Abdulhakim (VIVA CLOUD LTD) does not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information created is carried over Hassan Abdulhakim’s (VIVA CLOUD LTD) network and may reach a large number of people, including both subscribers and non-subscribers of Hassan Abdulhakim (VIVA CLOUD LTD), subscribers’ postings to the Internet may affect other subscribers and may affect Hassan Abdulhakim’s (VIVA CLOUD LTD) goodwill, business, reputation or operations.

For these reasons, subscribers violate Hassan Abdulhakim (VIVA CLOUD LTD) policy and the Service Agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:

Spamming: Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward Hassan Abdulhakim (VIVA CLOUD LTD), but also because it can overload Hassan Abdulhakim’s (VIVA CLOUD LTD) network and disrupt service to Hassan Abdulhakim’s (VIVA CLOUD LTD) subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Hassan Abdulhakim (VIVA CLOUD LTD) will investigate and shut down the account that is SPAMing. A $250 charge for violating this policy will be charged to the person initiating the SPAM. Furthermore, Hassan Abdulhakim (VIVA CLOUD LTD) reserves the right to prosecute for this violation. A $1.00 charge will be assessed PER EMAIL sent should Hassan Abdulhakim (VIVA CLOUD LTD) choose to pursue and prosecute.

Adult-Oriented Content: Hassan Abdulhakim (VIVA CLOUD LTD) requires to be notified may you wish to provide adult content, whether it be images, video, games, audio, or software. Your intent to do so must be stated prior to, or at the time of purchase. Failure to comply may result in your account being suspended/terminated without notice.

Obscene Speech or Materials: Using Hassan Abdulhakim’s (VIVA CLOUD LTD) network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. Hassan Abdulhakim (VIVA CLOUD LTD) is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.

Defamatory or Abusive Language: Using Hassan Abdulhakim (VIVA CLOUD LTD) network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.

Forging of Headers: Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Illegal or Unauthorized Access to Other Computers or Networks: Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual’s system (often known as “hacking”). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).

Distribution of Internet Viruses, Worms, Trojan Horses or Other Destructive Activities: Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.

Facilitation a Violation of this AUP: Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.

Export Control Violations: Violating local export control laws for software or technical information over the Internet or otherwise.

Usenet Groups: Hassan Abdulhakim (VIVA CLOUD LTD) reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.

Other Illegal Activities: Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.

Other Activities: Engaging in activities, whether lawful or unlawful, that Hassan Abdulhakim (VIVA CLOUD LTD) determines to be harmful to its subscribers, operations, reputation, goodwill or customer relations.

 

As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the subscriber. Hassan Abdulhakim (VIVA CLOUD LTD) will not, as an ordinary practice, monitor the communications of its subscribers to ensure that they comply with Hassan Abdulhakim’s (VIVA CLOUD LTD) policy or applicable law. However, when Hassan Abdulhakim (VIVA CLOUD LTD) becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a website, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action deemed appropriate by Hassan Abdulhakim (VIVA CLOUD LTD).

Hassan Abdulhakim (VIVA CLOUD LTD) is also aware that many of its subscribers are themselves providers of Internet services, and that information reaching Hassan Abdulhakim’s (VIVA CLOUD LTD) facilities from those subscribers may have originated from a customer of the subscriber or from another third party. Hassan Abdulhakim (VIVA CLOUD LTD) does not require its subscribers who offer Internet services to monitor or censor transmissions or websites created by customers of its subscribers. Hassan Abdulhakim (VIVA CLOUD LTD) reserves the right to directly take action against a customer of its subscribers. Also, Hassan Abdulhakim (VIVA CLOUD LTD) may take action against the Hassan Abdulhakim’s (VIVA CLOUD LTD) subscriber because of activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, Hassan Abdulhakim (VIVA CLOUD LTD) anticipates that subscribers who offer Internet services will cooperate with Hassan Abdulhakim (VIVA CLOUD LTD) in any corrective or preventive action that Hassan Abdulhakim (VIVA CLOUD LTD) deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Hassan Abdulhakim (VIVA CLOUD LTD) policy.

Hassan Abdulhakim (VIVA CLOUD LTD) will not intentionally monitor private electronic mail messages sent or receive by its subscribers, unless required to do so by law, governmental authority or when public safety is at stake. Hassan Abdulhakim (VIVA CLOUD LTD) may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Hassan Abdulhakim (VIVA CLOUD LTD) may disclose information, including, but not limited to, information concerning a subscriber, a transmission made using our network, or a website, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. Hassan Abdulhakim (VIVA CLOUD LTD) assumes not obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, Hassan Abdulhakim (VIVA CLOUD LTD) may disclose subscriber information or information transmitted over its network where necessary to protect Hassan Abdulhakim (VIVA CLOUD LTD) and others from harm, or where such disclosure is necessary to the proper operation of the system. However, Hassan Abdulhakim (VIVA CLOUD LTD) will never sell information to other services or outside companies.

Hassan Abdulhakim (VIVA CLOUD LTD) expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber’s failure to comply with those laws will violate Hassan Abdulhakim (VIVA CLOUD LTD) policy. Finally, Hassan Abdulhakim (VIVA CLOUD LTD) wishes to emphasize that, in signing the Service Agreement, subscribers indemnify Hassan Abdulhakim (VIVA CLOUD LTD) for any violation of the Service Agreement, law or Hassan Abdulhakim (VIVA CLOUD LTD) policy resulting in loss to Hassan Abdulhakim (VIVA CLOUD LTD) or the bringing of any claim against Hassan Abdulhakim (VIVA CLOUD LTD) by any third party. This means that, if Hassan Abdulhakim (VIVA CLOUD LTD) is sued because of a subscriber’s or customer of a subscriber’s activity, the subscriber will be responsible for payment of any damages awarded against Hassan Abdulhakim (VIVA CLOUD LTD), plus costs and reasonable attorney’s fees.

We hope this AUP is helpful in clarifying the obligations of Internet users, including Hassan Abdulhakim (VIVA CLOUD LTD) and its subscribers, as responsible members of the Internet. Any complaints about a subscriber’s violation of this AUP should be sent to [email protected]

Privacy Policy:
This Privacy Policy governs the manner in which Hassan Abdulhakim (VIVA CLOUD LTD) collects, uses, maintains and discloses information collected from users (each, a “User”) of the vivacloud.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by Hassan Abdulhakim (VIVA CLOUD LTD).

Personal identification information:
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

Collected Information

  • Account creation: When you register an account, we will ask you your name, email address, mailing address, phone number, and business name.
  • Payment method: When you add your financial account information to your Account, that information is directed to our third-party payment processor. We do not store your financial account information on our systems; however, we have access to, and may retain, Users information through our third-party payment processor.
  • Verification system: When you pay with a credit card for the first time, we will ask you pictures of the card and your ID if your credit card doesn’t support 3D Secure.

Communications: When you contact us by email or ticket, we may receive additional information that you chose to provide (name, email address, phone number, the content of the email or ticket, including its attachments.)

Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users may always refuse to supply personal identification information, but it may prevent them from engaging in certain Site related activities.

Non-personal identification information:
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include but is not limited to the Users’ browser name, the type of computer and IP address, as well as technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized.

Web browser cookies:
Our Site may use “cookies” to enhance our Users’ experience. Here is a brief explanation on cookies and their uses:

What are cookies? A cookie is a small file stored on your device when you visit a website. It allows the website to recognise the user and may be used to collect information automatically.

What kind of cookies do we use?

  • Necessary: These cookies are essential to browse our websites. They allow us to provide you with a shopping cart, track transactions, shape traffic and distribute our content.
  • Functional: These cookies allow our website to remember your preferences when browsing such as the currency displayed.
  • Performance: These cookies help us optimize our websites by anonymously tracking network metrics.
  • Advertising: These cookies are used to track your behavior on our websites: the pages you visited, the path you took, how long you stayed on our websites. These information are all collected anonymously.

Are we using third-party cookies? We are using the following third-party cookies on our website: Cloudflare, Google and Stripe.

How can users opt-out? Users may choose to set their web browser to refuse cookies, or to receive an alert when cookies are being sent. Please note that by doing so, some parts of the Site may not function properly.

General Data Protection Regulation (GDPR):
If you are a resident of the European Union, you have the following rights under the GDPR:

  • If you wish to access, export or delete your personal information, you may request it at any time directly in your Client Area
  • If you wish to correct, update or restrict your personal information, you may request it by ticket in Client Area.
  • If you do not wish to receive our newsletters or other marketing emails, you may do so by clicking the “Unsubscribe” button at the bottom of the emails we send you.
  • If we have collected personal information with your consent, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Your acceptance of these terms:
By using this Site, you signify your acceptance of this policy and our Terms of Service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.